Preserve not only what the institution decided, but what it knew when it decided it.
We built Institutional Memory: a system that pins the full state surrounding a decision (evidence, policies, model versions, reasoning, signer) so a historical decision can be reconstructed exactly as it was made, without hindsight.
Historical records preserve what was decided: approved, closed, escalated, filed, exited. They rarely preserve the state of the world in which the decision was made.
When a two-year-old decision is questioned, re-running the case in today’s environment answers the wrong question. Lists have changed, ownership has changed, models and policies have been replaced. What the institution needs to show is whether the decision was reasonable given what was knowable then.
The Decision Object is the unit of preservation. Everything the decision rested on is pinned with it.
The state model is bitemporal: it distinguishes what was true from what the institution knew, and both from when it knew it. Pinning captures the decision’s knowledge state at signature; nothing that becomes known later can leak into it.
Replay reconstructs the decision from the pinned state: the evidence available then, the policies and model versions in force then, the reasoning presented then, and who signed. The institution can separately re-examine the case under today’s information, but the two questions never contaminate each other.
A supervisor questions the 2024 clearance of activity on Vestre Handel AS. Since then, the sanctions list, the customer’s ownership, the applicable policy and the screening model have all changed. Entities and figures in this walkthrough are synthetic.
The pinned state is itself the evidence: an examinable, immutable account of what the decision rested on, independent of the people who made it, the systems that have since changed, and the policies that have since moved.
Replay does not re-decide. It reconstructs. Whether the historical decision stands, or new information justifies a different one now, remains an institutional judgment made by people.
Institutional Memory builds on the Decision Objects produced by the institution’s decision workflows; it does not require replacing the systems in which decisions are made.
Hindsight should not rewrite the evidence that existed at the time.
An institution may need this build, part of it, or something entirely different. The institution determines the outcome. The technology follows.
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